Office of the MSWDO

Steps

Applicant / Client

Service Provider / Office Activity

Duration of Activity

(Under Normal Circumstances)

Person in charge

Required documents / Fees

1^st

Senior Citizens (60 years old and above) applies for OSCA I.D.

Fill- up forms

MSWDO/ OSCA

- for verification

- assist the Seniors in filling- up the application forms

5 minutes

* ID will be released every first week of the month

Lilibeth M. Abrenica/

Haidee R. Suyat/

Arlyn M. Manalo

Fill up the application forms / Birth Certificate for Dual Citizen – proof of dual citizenship

2^nd

Senior Citizens applies for replacement of Loss I.D

MSWDO-information

POLICE STATION- Police blotter

MAYOR’S OFFICE- affidavit of Loss

30 minutes- 1 hour

Arlyn M. Manalo

Police Blotter

Affidavit of Loss:P100.00

3^rd

MSWDO

Encode the Master list

1-30 minutes

*every last week of the month

Arlyn M. Manalo

Application forms

For signature of OSCA Head

For Signature of MCR

For Signature of BIR

For signature of the Mayor

Type the OSCA I.D

30 minutes

Arlyn M. Manalo

Senior Citizen  I.D

4^th

Client will receive the I.D every first week of the month

For Signature of the OSCA Head/ MAYOR

1-2 minutes

* ID will be released every first week of the month

TOTAL :

2 hrs.& 9 minutes

Steps

Applicant / Client

Service Provider / Office Activity

Duration of Activity

(Under Normal Circumstances)

Person in charge

Required documents / Fees

1^st

Less fortunate and Disadvantage sector of the Community in Crisis seek financial assistance

MSWDO

Interview/ Intake, verify documents presented

15- 20 mins.

Lilibeth M. Abrenica/

Haidee R. Suyat/

Arlyn M. Manalo

Cyrelle Q. Romero

* medical certificate(for medical assistance)

* death certificate (for burial assistance)

*proof of billing

*certificate of Indigency

*police blotter/fire certification/project proposal(for shelter assistance)

*certificate of eligibility

2^nd

Client submit all requirements

Client waits for the preparation of the requirements

MSWDO

preparation of social case study reports

Encode or typewritten as the case maybe

15 mins.

Lilibeth M. Abrenica/

Haidee R. Suyat/

Arlyn M. Manalo

Cyrelle Q. Romero

MSWDO

For signature

1-2mins

Haidee R. Suyat

Lilibeth M. Abrenica

Budget Office

- for budget allocation/ existence of appropriation

Accounting Office

- for obligation of allotment

5-10mins

BUDGET OFFICER & STAFF

(Carmelita Molina, Krizaliz Tubig)

ACCOUNTANT & STAFF

(Mary Jane Bonita & Marlene Francisco)

Case study with all the required documents with petty cash voucher

Mayor’s Office

For signature

1 min.( if the Mayor is in)

HON. NONATO S. ABRENICA

Case study with all the required documents with petty cash voucher

3^rd

Treasury Office

- for disbursement

3-5mins

TREASURY OFFICE

Jeanna Villablanca

Case study with all the required documents with petty cash voucher

4^th

Less fortunate and Disadvantage sector of the Community in Crisis receives financial assistance

1-2mins

TOTAL: 41-55 minutes

Steps

Applicant / Client

Service Provider / Office Activity

Duration of Activity

(Under Normal Circumstances)

Person in charge

Required documents / Fees

1^st

Less fortunate and Disadvantage sector of the Community avail of Social case Study Report as requirement by other agencies for them to avail assistance.

Submit all requirements

MSWDO

Interview/ Intake, verify documents presented

15-20 minutes

Lilibeth M. Abrenica/

Haidee R. Suyat/

Arlyn M. Manalo

Cyrelle Q. Romero

medical certificate/abstract/death certificate, letter request, billing account

*Request letter reference from other agency

*certificate of Indigency

2^nd

Home visitation

1 day

Lilibeth M. Abrenica/

Haidee R. Suyat

3^rd

MSWDO

preparation of social case study reports

Encode or typewritten as the case maybe

15 minutes

Lilibeth M. Abrenica/

Haidee R. Suyat/

Arlyn M. Manalo

Cyrelle Q. Romero

For signature- Haidee R. Suyat

For Signature-Lilibeth M. Abrenica

For Signature- Hon. Nonato S. Abrenica

1-2mins

Lilibeth M. Abrenica/

Haidee R. Suyat

4^th

Client returns and receives Social Case Study Report

TOTAL :1 day and 37 minutes

Steps

Applicant / Client

Service Provider / Office Activity

Duration of Activity

(Under Normal Circumstances)

Person in charge

Required documents / Fees

1^st

Less fortunate and Disadvantage sector of the Community in Crisis seek referral for them to avail social services

MSWDO

Interview/ Intake

Verify documents submitted

15-20 minutes

Lilibeth M. Abrenica or

Haidee R. Suyat  or

Arlyn M. Manalo

Cyrelle Q. Romero

*Certificate of Indigency

*Request letter from other agencies

2^nd

Client waits while reports being prepared

MSWDO

Encode or typewritten

15 minutes

Lilibeth M. Abrenica/

Haidee R. Suyat/

Arlyn M. Manalo

Cyrelle Q. Romero

3^rd

MSWDO

For signature- Haidee R. Suyat

For Signature-Lilibeth M. Abrenica

For Signature- Hon. Nonato S. Abrenica

1-5 minutes

Lilibeth M. Abrenica/

Haidee R. Suyat

4^th

Receive the Referral Letter

1 minute

TOTAL: 43 minutes

Steps

Applicant / Client

Service Provider / Office Activity

Duration of Activity

(Under Normal Circumstances)

Person in charge

Required documents / Fees

1^st

Person with Disabilities

Applies for I.D.

Fill up forms

MSWDO

- information

1-5 minutes

Cyrille Q. Romero

Medical Certificate

Fill up the application form

2^nd

MSWDO

- identification/ evaluation/ verification

1-5 minutes

Lilibeth M. Abrenica

Haidee R. Suyat

Dr. Gloria A. Liberato

Medical Certificate

Fill up the application form

3^rd

MSWDO

- encode/ type the PWD I.D

1-2 minutes

Cyrille Q. Romero

Application forms

4^th

For signature- Mayor NONATO S. ABRENICA

1-2 minutes

* ID will be release every first week of the month

TOTAL:

15 minutes

Cyrille Q. Romero

PWD’S I.D

Steps

Applicant / Client

Service Provider / Office Activity

Duration of Activity

(Under Normal Circumstances)

Person in charge

Required documents / Fees

1^st

Children in Conflict with Law

MSWDO

Interview/ Intake, verify submitted reports

1 hour- more

Lilibeth M. Abrenica/

Haidee R. Suyat

Police reports

Others

2^nd

Preparations of initial report

1 hour-more

Lilibeth M. Abrenica/

Haidee R. Suyat

3^rd

Home visitation

1 day or more

Lilibeth M. Abrenica/

Haidee R. Suyat

4^th

Evaluation/ finalization of the case study reports

Total: 1 day or more

Lilibeth M. Abrenica/

Haidee R. Suyat

Steps

Applicant / Client

Service Provider / Office Activity

Duration of Activity

(Under Normal Circumstances)

Person in charge

Required documents / Fees

1^st

Victim of abused violence

seeks assistance

MSWDO

Interview/ Intake, verify reports submitted

(initials)

1 hour- more

Lilibeth M. Abrenica/

Haidee R. Suyat

Police reports

Others

2^nd

Preparations of social case study report

1 hour-more

Lilibeth M. Abrenica/

Haidee R. Suyat

3^rd

Home visitation

1 day or more

Lilibeth M. Abrenica/

Haidee R. Suyat

4^th

Evaluation/ finalization of the report

1 day or more

Lilibeth M. Abrenica/

Haidee R. Suyat

Encode/ type study reports

30 minutes

Lilibeth M. Abrenica/

Haidee R. Suyat

MSWDO

For signature- Haidee R. Suyat

For Signature-Lilibeth M. Abrenica

For Signature- Hon. Nonato S. Abrenica

1-5 minutes

TOTAL:1 day or more

Lilibeth M. Abrenica/

Haidee R. Suyat

Steps

Applicant / Client

Service Provider / Office Activity

Duration of Activity

(Under Normal Circumstances)

Person in charge

Required documents / Fees

1^st

Solo parent

MSWDO

Intake, verify documents

Interview forsocial case study

30mins- 1 hour

Lilibeth M. Abrenica/

Haidee R. Suyat

Certification

-annulled

-abandoned

2^nd

Home visitation

1 day

Lilibeth M. Abrenica/

Haidee R. Suyat

3^rd

Encode the Social Case study

type the ID

5-10 mins

Lilibeth M. Abrenica/

Haidee R. Suyat

Application forms/certifications

For Signature- Hon. NONATO S. ABRENICA

1-2 mins

* I.D will be released after 30 days)

4^th

Client will receive the I.D

TOTAL: 1 day and more

Steps

Applicant / Client

Service Provider / Office Activity

Duration of Activity

(Under Normal Circumstances)

Person in charge

Required documents / Fees

1^st

Couple

MSWDO

Intake, Interview

30mins

Lilibeth M. Abrenica/

Haidee R. Suyat

2^nd

Marriage counseling session

1 hour

3^rd

Marriage counseling certificate release

TOTAL: 1 hour & 30 minutes